Last updated: September 10, 2026

These Terms of Sale and Return Policy apply to all orders placed through the Siku Lab website.

Orders

By placing an order on our website, the customer confirms that they have read and agree to these terms.

An order confirmation will be sent by email once the order has been received and validated.

Siku Lab reserves the right to contact the customer in the event of an issue with an order, including incorrect information provided by the customer or a product availability issue.

Prices and Payment

All prices displayed on the website are in Canadian dollars (CAD), unless otherwise stated.

Applicable taxes are added at checkout.

Payment must be made at the time the order is placed using one of the payment methods available on the website.

Shipping

Orders are shipped to the address provided by the customer at checkout.

The customer is responsible for ensuring that the shipping information provided is accurate. Siku Lab cannot be held responsible for delays or delivery issues resulting from an incorrect or incomplete address provided by the customer.

Delivery times may vary depending on the destination, carrier, and circumstances beyond Siku Lab’s control.

Products Damaged Upon Delivery

Siku Lab accepts returns only when a product is received damaged.

If you receive a damaged product, please contact us within 24 hours of receiving your order at info@sikulab.ca.

To allow us to assess the situation, please provide:

  • your order number;

  • a description of the issue;

  • clear photographs of the damaged product, shipping label, packaging, and product lot number;

  • photographs of the packaging if it is also damaged.

After reviewing your request, Siku Lab will provide you with instructions for returning the product, if a return is required.

If the return is approved, Siku Lab may, depending on the circumstances, replace the product or issue a refund.

Products Not Eligible for Return

Returns are not accepted for products that are not damaged, including when a customer changes their mind, does not like the product, or ordered the wrong product.

Opened or used products cannot be returned, unless they are defective or subject to an applicable legal warranty.

Refunds

If a return is approved, Siku Lab may, depending on the circumstances, provide the customer with a promo code applicable to a future order instead of a monetary refund. The terms and value of the promo code will be communicated to the customer when the return request is approved.

The time required for the refund to appear may vary depending on the financial institution and payment method used.

Incorrect or Missing Items

If you receive a product that differs from the one you ordered or if an item is missing from your order, please contact us within 7 days of receiving your order at info@sikulab.ca.

We will review the situation and provide you with the next steps.

Contact Us

For any questions regarding an order, a damaged product, or a return request, please contact us:

Siku Lab
Email: info@sikulab.ca
Website: sikulab.ca

We recommend keeping your order number available when contacting us to help us process your request more efficiently.

Legal Warranties

These terms do not limit any rights or remedies that consumers may have under applicable laws, including the legal warranties provided under Quebec consumer protection legislation.

In the event of a conflict between these terms and any mandatory applicable legal provision, the applicable legal provision shall prevail.

Questions?

If you have any questions regarding our return policy, we are here to help. Contact us at support@sikulab.ca, and our team will be happy to assist you.