1. Our Commitment

Siku Labs Inc. (hereinafter “Siku Labs”) places the highest priority on protecting the privacy of our customers and partners. As part of our activities as specialized boutiques and nutrition destinations, we are committed to processing your personal information transparently, securely, and in compliance with the Act respecting the protection of personal information in the private sector (Law 25) in Quebec.

2. Privacy Officer

The person responsible for the protection of personal information within Siku Labs ensures compliance with organizational practices and applicable legislation.

Title: Franchisor
Email: info@sikulabs.com
Phone: 450-555-5555
Address: 468 Montée de la Source, Cantley (Québec), J8V 3B5, Canada

3. Personal Information Collected

We collect only the information necessary for our business activities, including:

  • Identity: First and last name.
  • Contact Information: Email address, phone number, mailing address.
  • Transactions: Purchase history and nutritional preferences for your pets.
  • Payment: Billing information processed securely by our third-party service providers.
  • Navigation: Cookies, IP address, and device type.

4. Purposes of Collection

Your information is collected for specific purposes:

  • Fulfilling orders
  • Managing the loyalty program and personalizing pet nutrition advice.
  • Communicating exclusive offers and newsletters (with your consent).
  • Recruiting new franchisees and managing employment applications.
  • Ensuring continuous improvement of our services through performance analysis.

5. Consent and Default Settings

Siku Labs respects your right to self-determination regarding your data.

  • Consent: By using our services, you consent to the collection of your data. For secondary purposes (e.g., marketing), your explicit consent is obtained.
  • Default Settings: In accordance with the law, profiling or identification settings on our digital platforms are deactivated by default. You must voluntarily activate them to enjoy a personalized experience.
  • Withdrawal: You may withdraw your consent at any time by contacting us at the address provided in Section 2.

6. Data Sharing and Circulation

As part of our business model, your information may be shared with:

  • Our Franchisees: To provide local service and manage your benefits across our 44 boutiques throughout Quebec.
  • Service Providers: Technology (hosting, SFTP), logistics (delivery), and marketing companies acting under contract with strict confidentiality clauses.
  • Transfers Outside Quebec: Some providers may process data outside of Quebec (e.g., cloud services). Siku Labs conducts Privacy Impact Assessments (PIA) to ensure an equivalent level of protection is maintained.

7. Retention and Destruction

We retain your data only as long as necessary for the intended purposes or to meet our fiscal and legal obligations. At the end of this period, information is either securely destroyed or anonymized irreversibly for statistical purposes.

8. Security Measures

We apply rigorous security measures to prevent unauthorized access, loss, or disclosure:

  • Encryption protocols for transactions.
  • Strict access controls limited to employees and franchisees who require the data for their duties.
  • Ongoing cybersecurity awareness training throughout our network.

9. Your Rights

You have significant rights regarding your personal information:

  • Access and Rectification: View your data and correct any inaccuracies.
  • Deletion: Request the erasure of your data under certain circumstances.
  • Portability: Receive your information in a structured, commonly used technological format.
  • Opposition to Processing: Limit the use of your data for certain purposes.

To exercise these rights, please contact: info@sikulabs.com.

10. Cookies and Tracking Technologies

Our website uses cookies. On your first visit, a banner allows you to select your preferences. Performance and advertising cookies (e.g., Meta Pixel, Google Analytics) are only activated if you explicitly accept them.

11. Location Data (Mobile App)

If you use our application, we may request access to your location to show you the nearest Siku Labs boutique. This feature is optional and can be deactivated in your device settings at any time.

12. Management of Confidentiality Incidents

Siku Labs maintains a registry of confidentiality incidents. If an incident presents a risk of serious injury, we will notify the Commission d’accès à l’information (CAI) and the affected individuals as soon as possible.

13. Updates

This policy is reviewed periodically to reflect changes in our network and Quebec legislation.